Our commitment to customer service 

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To achieve our vision of creating futures we strive to put customers first, understand your needs and engage you in your journey with us. We aim to support and challenge you to help you see your future differently. 

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Listening to customers 

 

We try to involve our customers in as many ways as possible to ensure we constantly challenge and review what we do to improve our service. 

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We hold customer listening groups in our offices and have a defined customer feedback and complaints process. 

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If you have a comment on our service, how we can improve, or just to say thank you, please speak to your personal consultant, engagement consultant or tutor, or fill in our feedback form. 

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Customer policies 
 

As part of our commitment to our customers, we want so share with you our Equality, Diversity and Inclusion policy.

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Customer feedback is very important to us. We'll use your feedback to improve our service.

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As one of our customers we value your feedback and views.

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We would appreciate you spending a few minutes answering some questions for us so we can look to further improve the service you receive. 

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If you are on a programme or have just completed a programme with us, you can let us know how we’re doing. 

  

If you are now in work, you can let us know how we helped you.